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PRIVACY POLICY

1. General Information
This Privacy Policy describes how Cantore Srl (hereinafter "Hotel Cantore Genova"), located at Via Cantore 32B, Genova, VAT number IT01737280998, collects, uses, and protects users' personal data in compliance with EU Regulation 2016/679 (GDPR) and the applicable Italian data protection regulations. For any information, you can contact us at 3913074786 or via email at hotelcantoresrl@gmail.com.

 

2. Types of Data Collected
We may collect the following categories of personal data:

  • Personal data (name, surname, date of birth, nationality);

  • Contact data (phone, email, residential address);

  • Payment data (bank details, credit card information);

  • Booking data (arrival and departure dates, special requests);

  • Browsing data (IP addresses, cookies, and similar technologies).

 

3. Purpose of Data Processing
The collected data will be used for:

  • Managing bookings and providing requested services;

  • Fulfilling legal and fiscal obligations;

  • Improving our services and your experience;

  • Sending promotional communications with the user's consent;

  • Ensuring security and preventing fraud.

 

4. Legal Basis for Processing
The processing of personal data is based on the following legal grounds:

  • Performance of a contract (booking and provision of hotel services);

  • Legal obligations (billing, security, and anti-terrorism requirements);

  • Legitimate interest (service improvement, security);

  • Explicit user consent for marketing purposes.

 

5. Processing and Retention Methods
Personal data is processed lawfully and fairly, using electronic and paper-based tools, adopting appropriate security measures to prevent loss, unlawful use, or unauthorized access. Data retention is carried out for the time necessary to fulfill the purposes for which it was collected, in compliance with applicable regulations. Data related to financial transactions will be retained for the period required by Italian tax and accounting laws.

 

6. Data Sharing
Personal data may be shared with:

  • Competent authorities for legal obligations;

  • Payment service providers and booking management services;

  • Business partners for promotional purposes (with prior consent);

  • Data processors appointed under Article 28 of the GDPR.

 

7. Data Subject Rights
Users have the right to:

  • Access their data;

  • Request correction or deletion of data;

  • Object to processing for marketing purposes;

  • Request data portability;

  • Restrict processing under certain circumstances;

  • Withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal;

  • Lodge a complaint with the Italian Data Protection Authority.

 

8. Transfer of Data Outside the European Economic Area (EEA)
If personal data is transferred to countries outside the EEA, Hotel Cantore Genova will ensure that such transfers comply with applicable laws by adopting appropriate safeguards, such as standard contractual clauses approved by the European Commission.

 

9. Contact and Updates
To exercise your rights or request information, you can contact us at hotelcantoresrl@gmail.com.

This Privacy Policy may be subject to changes. Any modifications will be published on this page.

Last updated: 20/03/2025

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